How will you confirm my booking?

After you submit the form, we will WhatsApp you within 24 hours to confirm details and the final price.

What payment options are available?

We accept PayNow, bank transfer, or cash by arrangement. Payment details will be shared during booking confirmation.

How far in advance should I book, and how is it confirmed?

We recommend booking at least 36 hours in advance. Last-minute bookings are subject to availability. We will contact you through WhatsApp, and your booking is confirmed after you reply to our message.

Is the website display price final?

The final price will be confirmed by WhatsApp after we review your journey details. Any applicable surcharge, extra stop or special request will be clearly stated before confirmation.

Are there any additional charges?

Additional charges may apply for midnight travel, extra stops, Sentosa toll fee, restricted areas, Electronic Road Pricing (ERP), waiting time or special arrangements. We will inform you of all charges before confirming the booking.

Can I change my booking after confirmation?

Yes, subject to availability. Please contact us as early as possible if you need to change the date, time, pickup point, destination, passenger count or luggage details. WA +65-8352 1511.

What is your cancellation policy?

Cancellations made at least 24 hours before pickup are eligible for a refund. Cancellations made less than 24 hours before pickup are non-refundable. Third-party charges are also non-refundable.

Do you provide Meet and Greet service?

Yes. An optional name-placard Meet and Greet service is available. Additional charges may apply depending on the waiting time and arrangement.

Meet and Greet. Where do you meet at Changi Airport?

After baggage collection, we meet you at the arrival exit and help with luggage to the vehicle. Optional name placard add-on available.

How do I find my driver at Changi Airport?

Your pickup instructions and meeting point will be sent through WhatsApp before arrival. Please keep your phone switched on and you can connected to free wifi at Changi airport #WiFi@Changi.

Do you monitor my flight arrival time?

Yes. Please provide the correct flight number when booking. We will check the updated arrival time and adjust the pickup timing when necessary.

What if my flight is delayed?

Add your flight number in the form. We will adjust pickup timing based on the updated arrival time.

What happens if immigration or baggage collection takes longer than expected?

Please update us through WhatsApp as soon as possible. Reasonable waiting time is allowed, but extended waiting may be subject to an additional charge. WA +65-8352 1511.

Where is the ride-hailing pickup at Changi Airport Terminal 1?

After collecting your bags at the Level 1 Arrival Hall, follow the signs for Arrival Pick-up or Ride-Hailing Pick-up. Take the lift or escalator down to Basement 1, follow the signs for Doors 1-6, I'll meet you at Door 5.

Where is the ride-hailing pickup at Changi Airport Terminal 2?

After collecting your baggage, follow the signs to Arrival Pick-up at Level 1 (Door 5) and I'll meet you at Door 5.

Where is the ride-hailing pickup at Changi Airport Terminal 3?

After collecting your baggage, follow the signs to Arrival Pick-up and take the down-riding escalator to Basement 1. I'll meet you at Door 5.

Where is the ride-hailing pickup at Changi Airport Terminal 4?

Follow the signs to Arrival Pick-up Door 5 at Level 1 and I'll meet you at Door 5.

Do you provide airport departure transfers?

Yes. We provide transfers from homes, hotels and other Singapore addresses to all Airport terminals in Singapore.

What pickup time should I choose for an airport departure?

International passengers should normally arrive at the airport about four hours before departure. Please also allow sufficient travelling time for traffic conditions.

Do you have Singapore LTA approved child safety seat or belting?

Yes. LTA child safety seat and belting availability depends on schedule. Please request early and share your child's age and height so we can arrange the correct belting and seat.

What is the maximum passenger and baggage capacity?

Up to 6 passengers. Luggage capacity depends on passenger count and suitcase size. Tell us your number of check-in suitcases and cabin bags, and we will confirm the best fit.

What vehicle will be used?

Transfers are provided using a comfortable 2026 Honda Odyssey MPV with captain's chairs, full leather seats and space for up to six passengers.

Can you carry oversized luggage, golf bags or baby strollers?

Yes, depending on the number of passengers and available vehicle space. Please provide the quantity and approximate size when booking so we can confirm capacity.

Can I bring more luggage than originally declared?

Please inform us before pickup. Undeclared luggage may not fit safely, especially when travelling with the maximum number of passengers.

Are child safety seats available any time?

Child safety seats are subject to availability. Please provide the child's age and height when booking so we can confirm the appropriate arrangement.

Are pets allowed in the vehicle?

Sorry no.

Is a foldable wheelchair accepted?

Yes. Foldable wheelchair storage is supported, subject to passenger and luggage capacity. Pre-booking is required so that we can confirm the available space.

Can passengers remain seated in the wheelchair during transport?

No. The passenger must be able to transfer safely into the vehicle seat. The wheelchair will be folded and stored in the luggage area.

Is my personal information secure?

Yes. We only collect the information needed to arrange your transfer, such as pickup details and contact information. We do not sell or share your data with third parties except when required to provide the service.

What is the best way to contact you?

WhatsApp is the fastest: +65 8352 1511. Please include your name, pickup date and time, pickup and drop-off locations, passengers, luggage, and flight number for airport pickup.

Is smoking allowed in the vehicle?

No. Smoking and vaping are not allowed inside the vehicle.

Are seat belts required?

Yes. Singapore Law. All passengers must wear their seat belts throughout the journey.

Can I carry a baby under one year old while the vehicle is moving?

No. For safety, infants under one year old must be properly secured in a suitable baby car seat throughout the journey.

Can I book an hourly chauffeur or Singapore sightseeing service?

Yes. Hourly hire, corporate transfers and customised Singapore sightseeing trips are available. Send us your itinerary for a quotation.

Can you make additional stops during the journey?

Yes, if arranged in advance. Extra-stop charges depend on the location, waiting time and route.

What happens if there is a traffic delay or road closure?

We plan sufficient travelling time whenever possible, but travel duration may be affected by traffic, weather, accidents or road restrictions. We are not responsible for delays caused by circumstances outside our control.

Is GoAirport.sg licensed and insured?

Yes. The service operates with the appropriate LTA commercial licence and commercial vehicle insurance.

Do you provide transfers outside Singapore?

No Cross-border trip.